"Aiai, what's the matter?" Mingzhu asked Chen Aiai who was checking out.
"Mingzhu - you finally showed up!" Chen Aiai was overjoyed as if she had been rescued: "Wait a minute, I'm busy, the guests are waiting in the restaurant. Wang Weibin, come and talk to Mingzhu." She said to Wang Weibin beside her. After that, he concentrated on paying the bills for the customers.
"Oh my god, we are almost mentally broken! That's it," Wang Weibin said in shock. His effeminate mezzo-soprano accent drew snickers from the ladies waiting to pay their bills.
"Keep your voice down!" Mingzhu frowned slightly, reminded softly, and called him aside: "What on earth happened? Tell me quickly!"
"This is how Mr. Ouyang of 1801 complained, Oh, my God, where should I start? I was quarreled by the guests at the front desk all morning, and you are in a meeting again, oh! When this happens, you will not It's so weird that it makes people suffer from cerebral palsy! Let me sort out my head first," Wang Weibin scratched his head and ears in a hurry, speaking incoherently.
"It's okay! Don't be anxious, take your time!" Mingzhu said to him calmly.
"It's like this. Mr. Ouyang drove himself from Fuzhou to Xiamen yesterday. The guest checked in at our hotel around 5:14 yesterday afternoon. After checking in, the car was parked in the parking lot in front of the hotel. Later. At 10:30 last night, the guest came back from outside and found that his car tag had been stolen. The guest complained to Sissi on the spot that night and asked the hotel to compensate him 700 yuan. Sissi couldn't solve the problem and kept it until the morning. Oh. Oh my god! This Lin Qianqian keeps having diarrhea and having her butt wiped by her, and now the guest is angry, saying that he will refuse to pay the room fee if the problem is not solved," Wang Weibin said in panic.
"Okay, I understand, go ahead and do your work, I'll take care of this matter!" Mingzhu said, then walked into the front desk and pulled out 1801's manual check-in form and computer check-in record. The manual check-in time for Room 1801 was at 5:14 yesterday evening, and the computer check-in time was at 5:16 yesterday evening. After Mingzhu quickly browsed the handover schedule of the previous assistant lobby manager, she walked to the restaurant.
There is a man and a woman sitting at table 4 in the restaurant. The man is strong yet elegant, about thirty years old, with short hair in a 37-part length, a square face, and tiny bumps all over his face. His face is red, but his slender eyes are bright and lively, making him look shrewd and steady. The woman has dark grape-colored wavy hair and curly hair shawl; she wears a pink patterned white top, a pink blue flared denim skirt, orange high-heeled leather shoes, and a transparent sheath matching her skin color on her calf. Long stockings.
"Hello! Excuse me - are you Mr. Ouyang from 1801?" Mingzhu politely came to the two guests and asked.
"Yes, are you the manager?" Mr. Ouyang, who was reading the newspaper, looked up at Mingzhu and asked.
"Yes, I am. This is my business card. Please take care of me!" Mingzhu politely handed her business card with both hands. The man took Mingzhu's business card politely, looked at it seriously, then took out his business card holder and put it in The business card is placed neatly.
"Miss, we drove from Fuzhou to Xiamen yesterday. The car badge was still there when we checked into your hotel at 5:14 yesterday afternoon. The strange thing is that our car was parked at your hotel all the time. When we came back at 10 pm, we found The logo on the front of the car disappeared. At that time, we immediately reported it to your previous duty manager. She kept saying that she would help us solve it, but she still hasn't given us a reply. I want to ask you how to solve it now. This matter?" The young woman tilted her neck and said straight away, while the man had a serious expression and remained silent.
"Hello, Miss! I just came to take over, and I just learned about this matter. I still have to spend some time to find out about the loss of your car badge. Can you waste your precious time and give me ten minutes to investigate this matter? Things, okay?"
"Okay, anyway, you have checked since last night, hurry up! We are not that patient!" The woman said with a disdainful smile.
"I will do it as soon as possible. Please have a cup of coffee first!" After Mingzhu finished speaking, she waved to the waiter and asked the waiter to make two cups of hot coffee for the two guests.
"These two cups are free, don't charge the guests!" She whispered to the waiter before leaving. Then while getting on the elevator, he called Wang Chengyuan, the fat security guard in the monitoring room: "Director Wang, this is Mingzhu. Please help me retrieve the monitoring records of 1801 last night. The time when the customer entered the store was around 5:14. ¡±
In the monitoring room, Mingzhu and Wang Chengyuan carefully checked the monitoring records from yesterday evening. The surveillance recorded images from yesterday evening were a bit hazy, but the vehicles entering and exiting the hotel gate could still be seen clearly. After Mingzhu saw the record of a customer from 1801 entering the store at 5:12 yesterday evening, she frowned because the video showed that the front of the milky white BMW driven by Mr. Ouyang did not look like this.The vehicle logo described in ??
"I'm sorry! I kept you waiting for so long. According to the hotel's surveillance records I just checked, I can clearly see that when Mr. Ouyang drove into the store, there was no car logo on the front of the car as you said. And your car was on the same day. There are two records of entering and exiting the hotel. The first time was when you, Mr. Ouyang, drove your car into the hotel by yourself. The second time was when the lady next to you drove out alone at seven o'clock in the evening. At nine-thirty, the lady drove back alone. Shop." Mingzhu described one by one. After hearing this, Mr. Ouyang glanced at the woman beside him, and the woman's face turned red. All these pearls are in sight.
"So you deny the fact that our car lost its logo in your hotel?" the woman said sternly, almost jumping up from her chair.
"How can you solve the problem with your insincere attitude? We are reporters from a provincial newspaper in Province A. We came to Xiamen this time at the invitation of the boss of xxx company in Fujian Province. We didn't expect that this kind of unhappiness would happen when we checked into your hotel. I don't need your compensation. I will take pictures of your hotel today and write an article in the newspaper to let everyone see that this is your star hotel," Mr. Ouyang said. Mingzhu heard this I secretly complained in my heart: Oops, he still hasn't figured it out. If it is true, the media industry needs to be more reasonable. But, in fact, the car badge was gone from the moment he drove into the store! They have to have evidence to make such strong claims. No, he can't be sick and we can take medicine for him.