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Text Chapter 38 Opportunities always come to those who are prepared...

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    Author/Zhang Yang

    On December 5th, although the winter in Xiamen is not as cold as in the north, the temperature fluctuates high and low, changing day by day.

    At nine o'clock in the morning, Lin Qianqian, Zhang Mingzhu, and Lisa, dressed in neat uniforms, came to the large conference hall on the 13th floor with relaxed steps to participate in the hotel's 1998 annual summary report and the 1999 new report.  One year work plan.

    This day is a brand new day for Zhang Mingzhu, and it is also a day that changes her destiny, because on this day, a general manager assistant preparator will be selected through the general manager meeting.  This morning, when Hei Zai was facing a loan, it was also the time when Mingzhu challenged the position of assistant.

    In the conference room, General Manager Huang Weidong was already waiting in the conference room with General Manager Assistant Chen Guozheng, Sales Director Chen Zemin, Front Office Manager May, Guest Room Manager Zheng Tiancheng, Security Department Manager Li Yongding, Engineering Department Manager Liao Zhiqiang, Catering Department Manager  Yang Liping, deputy manager Ye Wen, and finance department Wang Yong discussed the matter of reserve personnel for the general manager's assistant.  Before the foreman of each department arrived, the managers of each department had gathered here half an hour in advance. Everyone put forward their opinions on the selection of assistants.

    Xiao Zhang, a clerk in the Human Resources Department, was sitting in the auditorium, recording the contents of the meeting in his notebook.

    At this time, three prominent figures from the front office, Zhang Mingzhu, Lin Qianqian, and Lisa, who arrived before other departments, were already standing outside the door.  Lin Qianqian leaned slightly close to the door and whispered.  Lin Qianqian pushed the door gently, peeked her head in, quickly retracted her body and quietly opened the door, saying softly to the two of them: "The bosses arrived before us, they seem to be discussing important matters. Come on."  , or not?" she asked.

    Lisa said seriously: "If you don't go in, you'll be late! You go first." Lin Qianxi pouted and shook her head towards Mingzhu, signaling her to go in first.  Mingzhu glanced at her slightly, walked in front of the two of them, reached out and knocked on the door three times rhythmically, then pushed the door open and walked in.

    When everyone saw the appearance of the three beauties, they all frowned in unison. May, who had her back to the door, turned around and said to the three of them: "You go out and wait outside, and come back in ten minutes!" Mingzhu hurriedly walked out of the conference room.  Lin Qianqian and Lisa who were following behind murmured their tongues, bowed their heads and quickly walked out of the conference room.

    Chen Zemin on the side murmured angrily: "You are so reckless, you don't seem to be the material to be an assistant."

    Nearly half an hour later, everyone put forward their satisfactory candidates one after another

    Huang Weidong said to Zhang Lili: "Xiao Zhang, go open the door and inform everyone that you can come in for the meeting!" Huang Weidong said.

    "I'm sorry to keep you all waiting for so long! Please come in for the meeting now!" Zhang Lili leaned out slightly and said softly.  Mingzhu, Lin Qianqian and Lisa, who were in the corridor early, eagerly entered the conference room. The eighteen young supervisors from various departments behind them quietly walked in one by one, holding conference notebooks.  In the conference room, I sat down on the desks and chairs behind the managers.

    There was silence at first, and then Huang Weidong took a sip of tea, cleared his throat and said: " 1998 was a challenging year for our hotel. According to the "1998 Hotel" sent by the finance department in the morning  I learned from the business statistics report that the room turnover of my hotel this year is higher than last year, exceeding 15% of the original target. This is great news. Today, after reading the report sent by the finance department, I feel very happy  , all this is based on the joint efforts of everyone Next, each department manager will report on this year's summary work and next year's work plan, starting with Manager Wang of the Finance Department!" After speaking, Huang Weidong took the lead in applauding,  Then bursts of warm applause broke out.

    ¡°The hotel¡¯s total turnover this year is 8.6 million yuan: 60% of which is guest rooms, 10% higher than last year; 20% is catering, which is 0.58% lower than last year; and miscellaneous customer income is 0.82%.  %, a year-on-year decrease of 0.12%; guest room linens accounted for 0.45%, 0.15% higher than last year; hotel parking fee revenue accounted for 0.15%, a year-on-year decrease of 0.02%, report completed!" Finance Department Manager Wang  Yong gave everyone a brief summary.

    "Zemin, come and express your opinion!" Huang Weidong said to him.

    "Competition in the hotel market has become increasingly intense recently. Let's not take other hotels as an example, just take the neighboring 'Overseas Chinese Hotel' and 'Seaview Hotel'. These two hotels are superior to us in terms of location and landscape.  Above the hotel. Also, these two hotels have recently been renovated and rated four stars. We lost to them again in terms of hardware. I wonder if everyone feels that we are facing a crisis?" He said and swept away  , someone nodded, Chen Zemin smiled, and he showed a small gold tooth that was not easily noticed: "There is good news here. Let me tell you about it. According to the information sent by the Tourism Bureau this morning  I learned that in Xiamen's hotel industry in 1998, our hotel was the best-selling hotel among individual travelers. Why? A hotel that has been aging for a long time??, Mingzhu roughly described the problems discovered:

    ¡°Based on my observations during this period, I discovered several problems.

    First, I think that if supervisor-level managers want the teams they manage to maintain order, they must do it themselves, be strict with themselves, and lead by example.

    Second point, in daily work, everyone still has to pay attention to some ¡®details¡¯ issues, be diligent in discovering problems, and be diligent in solving problems.

    Third, after more than two months of observation, I found that the number of customers in Chinese restaurants has become less and less, and many hotel customers have gone out.  Many working customers have said that the dishes are too monotonous, with average taste and no special features. I think it is very important for Chinese restaurants to add some dishes, create original tastes, and create their own brand!

    Fourth, the work of the housekeeping department should be more detailed.  Record the hobbies and needs of each repeat guest in detail, and promptly place the necessities for the guest the next time they check in. This will create a sense of warmth for the guest!  Report completed," Mingzhu said.

    "Okay! I don't need everyone to always mention good things in front of me. What I want is that everyone can take the initiative to discover problems, solve them in time, and do a good job in making up for them. This is the most important thing.  ," Huang Weidong continued to carefully consider his words to everyone present: "From now on, the reports you give me must be as detailed as Mingzhu's report, detailing the causes, consequences and results of the matter one by one. As a manager,  Staff should be diligent in discovering problems and solve them in a timely manner Next year, the group has set a business target of 20 million for our hotel, and requires that the net profit be increased to 5 million.  ¡­.¡±

    Before the meeting ended, Huang Weidong said to Zhang Lili: "Xiao Zhang, please announce the results of the assistant screening before the meeting!"

    "Hello everyone, the tense moment has arrived. After this assessment and everyone's consensus, the new assistant general manager is selected - Zhang Mingzhu!" As soon as Zhang Lili finished speaking and the music ended, the audience burst into applause.

    "Thank you! Thank you leaders for your encouragement! Thank you all for your support!" Mingzhu stood up and thanked everyone.  At this exciting moment, Mingzhu's cell phone rang, "Mingzhu, something big happened! Something big happened! Please come to the front desk as soon as possible!" The front desk cashier Chen Aiai said on the phone.

    to be continued!
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