"I'm sorry, Mr. Ouyang! The manager on duty did not provide you with relevant information in time last night. We neglected you in this regard. I apologize for this! But regarding the loss of your car badge, it has been confirmed that it is indeed It was gone when you first entered the store. Could it be that you accidentally lost it on the way? Can you recall where you accidentally lost it? If we can help, our hotel will Do your best!" Mingzhu said to the guests tactfully and patiently, calmly and calmly.
"What's the reason why I don't want you? I borrowed my car from a friend, and the car tag was lost in your hotel. You have to compensate me for the loss. It's only 700 yuan. Do you only care about these 700 yuan?" And let your hotel's reputation be brought into disrepute!" The woman looked domineering.
"I can understand this lady's mood, but everything must have a basis before drawing conclusions. I'm sorry! Our hotel has no reason to pay this money. If you really want to get to the bottom of it, the hotel can assist you in calling the police. This is Leave the matter to the police, let the police handle this issue!" Mingzhu confidently said to Mr. Ouyang's girlfriend He Yan.
"You! I really can't believe how there could be such a stupid duty manager in a 'star' hotel!" After saying that, the woman turned to Mr. Ouyang and shouted softly: "Let's go, let their general manager handle it, tell her." Even half a day can't solve the problem.
Mr. Ouyang glanced at her angrily: "You go up first." After hearing this, the woman left angrily.
"I'm sorry, she's such a straight-tempered person. Please forgive me if I've offended you! We don't want such unpleasant things to happen. I don't think it's necessary to call the police. Why bother to mobilize an army for a trivial matter? Just like this, you can call us I'll call your general manager to handle it, do you think so?" After listening to Mingzhu's detailed analysis just now, Mr. Ouyang knew that the hotel might have been wrongly blamed for this matter.
"It's okay, but I have to see if the general manager is out!" Mingzhu smiled and said to herself: Even if the general manager comes, it will be the same, he likes to take advantage of people!
Mingzhu immediately called May to report the matter, and May's views were consistent with hers. Subsequently, Chen Guozheng came forward on behalf of Huang Weidong and interviewed Ouyang alone in the coffee shop. Because Huang Weidong left the hotel as soon as he finished the summary meeting and was on a plane flying to Shanghai.
Chen Guozheng and Mr. Ouyang were chatting in the coffee shop
At 14:00 in the afternoon, Mr. Ouyang, a guest from 1801, came to the lobby with his luggage and said, "Manager Zhang, I'm sorry for causing you a lot of trouble! This is my business card. Please contact me more in the future!" Mr. Ouyang took out his hand. The business card was handed to Mingzhu. However, the woman who was traveling with him left the lobby alone with a bad face. At this time, Ouyang admired Mingzhu's decent handling and generous attitude, because after Mingzhu's explanation, he understood that his car badge was not lost in the hotel, and the reason why he talked to the general manager was just to find a way out for himself.
"Where! Where! Mr. Ouyang, you are so polite. This is what we should do! You are welcome to come often." Mingzhu hurriedly smiled and stepped forward to take the guest's business card.
"Wang Weibin, Mr. Ouyang doesn't need to charge for miscellaneous fees. I'll sign in and waive them!" Mingzhu explained.
"How can I have the nerve to ask you to spend money? If not, I will pay for it," Mr. Ouyang insisted.
"It doesn't matter. This is the hotel's apology for the manager on duty not giving you timely feedback on the survey results yesterday!"
"Thank you!" Mr. Ouyang said with satisfaction.
"You're welcome! I hope to see you again!" Mingzhu sent Mr. Ouyang out of the lobby and shook hands with the guests to say goodbye.
"Mingzhu handled this matter very well!" Chen Guozheng came to Mingzhu and praised him as he looked at the receding shadow of the milky white BMW.
"Hehe,,,where! Where! Assistant Chen, please supervise me well!" Mingzhu said with a smile, and inadvertently exposed her little protruding teeth.
In the office, Lin Qianqian was asked by May to give her a slap in the face: "Did you take the complaint from 1801 last night?"
"Yes!" Lin Qianqian said timidly, knowing that a disaster was coming.
"Did you immediately go find out what happened?"
"Yes! I checked the surveillance, but the guest insisted that the hotel pay him 700 yuan. I couldn't handle it, so I wanted to ask you for instructions this morning, but there was a meeting early in the morning and I was too late ," Lin Qianxi lied.
"My eldest lady, you must be here to make a living, why are you always running things without a start? Let me tell you, I just checked the monitoring records, and you didn't even go to the monitoring room last night. , you know that because of your carelessness, a big accident almost happened in the hotel? Fortunately, Mingzhu handled the matter, otherwise you would have been in danger of being resigned! Well, I will give you a little lesson this time, this is Chen National political integrityTake a look at the penalty slip that came over and sign it! "May said seriously.
"Manager, I know I was wrong!" Lin Qianqian sobbed distressedly when she saw the dazzling chopstick and two duck eggs on the penalty sheet. May has rarely been so angry with his subordinates, but he really has a mixture of love and hate for the girl in front of him who is as stubborn as iron, sloppy in doing things, and always drags people back: "Okay, don't cry! You are being punished because I can't teach you well." ,,,Hey! If you want everyone to recognize your work, you have to show some achievements for everyone to see. Don't always make mistakes, be serious, deal with things down-to-earth, and rely on your own efforts, so that your life will be better. "Brilliant,,, go back and write a case analysis about this 1801, reflect on yourself, and hand it in tomorrow!" May said with a serious expression.
"I understand, manager! Then I'll go back first."
"Remember to hand in the case analysis tomorrow!" May reminded again.
"Got it!" Lin Qianxi left the office. Because Lin Qianqian lost the position of assistant by two votes less than Zhang Mingzhu in the morning, the lingering smoke in her heart had not yet dissipated. Zhang Mingzhu reported the matter to May, which made the dying spark in her heart reignite. igniting