Add Bookmark | Recommend this book | Back to the book page | My bookshelf | Mobile Reading

Free Web Novel,Novel online - All in oicq.net -> Romance -> The sun never sets

Text Chapter 29 Lisa and Lin Qianqian join forces...

Previous page        Return to Catalog        Next page

    Author/Zhang Yang

    Mencius said: "When heaven is about to entrust a great responsibility to a man, he must first strain his mind, strain his muscles and bones, starve his body and skin, and deplete his body" Although Mingzhu is not an important official of the country, every day  A successful person must go through various hardships before he can become a great person.  Therefore, Mingzhu often uses famous people's words to motivate herself.

    In the morning, Bandari¡¯s music echoed in the lobby, and the lights were soft, contrasting with the elegant murals, making it look particularly elegant.

    "It's over, I lost my money!" Liu Tingting, the cashier at the front desk, said to Li Dandan who came to do the handover with a sad face, while she was busy checking the bill.

    "It's already past eight o'clock and we can't do the handover, and the deposit is too small. You're dead!" Li Dandan glanced at her and murmured.  Failure to complete the handover work on time for each shift is indeed annoying, both for the person handing over and the person being handed over.

    "I'm sorry!" Tingting said guiltily. She looked up and saw Mingzhu busy at her post. She grabbed the phone on the table as if she had been rescued:

    "Mingzhu! I'm one hundred and fifty yuan short of cash. It's over now. What do you think I should do?" the impatient Liu Tingting said anxiously to Mingzhu.

    "I know, I just saw the handover matters in the handover notebook. I will handle the 1208 matter first and then check your matter! You report the front desk matter to May first, and I will be here after handling the customer complaints!" Mingzhu!  He comforted Tingting and said: "Don't be too nervous. You should learn to think calmly when things happen. Being anxious will make things worse. Let's do this. You first check all the deposit records at the front desk in the past two days and every entry and exit record you made yesterday."  "

    "Okay!" Tingting seemed to be encouraged by Mingzhu's words. She took a deep breath and then immersed herself in checking the bill.

    After Mingzhu carefully read the handover record of the assistant lobby manager, she was stumped by several items in front of her:

    ? 1. The cash from the night shift at the front desk was lost, 150 yuan less in cash;

    Second, 1208 guests complained that when they went out yesterday morning, the room had a dnd/do not disturb sign, and the hk/room attendant entered the room to clean without the guest's permission;

    3. Japanese customer 909 reported that the toothbrush he brought from Japan was placed on the wash cup in the guest room bathroom. When he returned to the store yesterday afternoon, he found that the toothbrush was missing.

    Mingzhu looked at the subsequent processing report columns, and the results were all empty.  She immediately called the monitoring room and asked fat security guard Wang Chengyuan to help check the records of two customers' return to the store last night. When Wang Chengyuan reported the results to her, Mingzhu looked disappointed. The working hours of the hotel's night shift are from 22:30  Even at 7:30 in the morning, assistant manager Lin Qianqian, who worked the night shift, could not solve any problem.

    At the front desk, Lisa took the meal ticket leisurely as if nothing had happened.

    "Lisa, please help Tingting check the accounts!" Mingzhu dialed the internal phone number 1 and said to her.

    "Wait a minute, I'm not free now!" Lisa said impatiently and hung up the phone with a click.  This klisa is a narrow-minded and domineering woman. With her high diploma, amazing courage, and skillful operation of the front desk, she can stand alone.  Because of her small achievements, she is usually very arrogant. Even the front office manager May has to tolerate her sometimes. How can she obey Mingzhu's orders?

    "No, these guys always don't pay attention to the problem. If they continue like this, they will cause endless harm. But,,, should I report to May first?,,, I'd better make a phone call first to find out!" I thought!  Therefore, Mingzhu first went to the monitoring room, accompanied by fat security guard Wang Chengyuan, to check the time records of the two customers returning to the store last night, and then dialed Lin Qianqian's number on the spot with her mobile phone without hesitation.

    "Hello!" Lin Qianqian, who was sleeping soundly in Chen Zemin's arms, had bleary eyes, and lazily reached out to pick up the mobile phone on the bedside with her eyes closed.

    "I'm Mingzhu, I'm sorry to disturb you during your break! But the situation is urgent. Have you ever explained to the guests about Room 1208 and Room 909?" Mingzhu asked softly.

    "No one has answered the phone, and I haven't seen the customer until 24 o'clock. I think it's not good to call the customer too late, so I have to wait until the next day to ask you to help solve the problem." Lin Qianxi laughed,  He lied to Mingzhu with a sleepy face.

    "Sissi, I just checked the records of guests returning to the hotel last night from the monitoring room. Guest 1208 returned to the room after 24:00, but guest 909 was in the guest room throughout the night."

    "Oh, it's not like you don't know that I don't understand Japanese, and he can't understand English when speaking to guests" Lin Qianxi was shocked when her promise was seen through, and her eyes widened.  , worried that Mingzhu would report the matter to the superiors.

    "It's okay. I'm here to help you solve it this time. However, I can't always help you. You should complete your work on time, unless there are special reasons.may also said,, you should know this very well!  "Mingzhu said bluntly.

    "I, like you, have only been on the job for a few days. It seems that you have to take care of this matter!" Lin Qianqian glanced lazily at Chen Zemin, who was sleeping next to her, and pretended to be talking on the phone.  Poor, he said to Mingzhu hypocritically.  In fact, this was a small plan that she and Lisa conspired to fix Mingzhu, and she played the best role.

    "It's okay, 88!" Mingzhu said.

    "88!" Lin Qianqian hung up the phone and said proudly in her heart: Little Tooth, there is something to watch this time!

    "What's going on? It's so early in the morning!" Chen Zemin opened his eyes and asked.

    "It's okay, Mingzhu encountered some problems and called to ask," Lin Qianxi lied.  "You! You're not careful enough in your work. You're worse than Zhang Mingzhu in this regard. I think you should learn more from others!" Chen Zemin criticized Lin Qianqian while pinching her lovingly.  That exquisite and cute nose.  In fact, what she said to Zhang Mingzhu just now was heard by Chen Zemin, who was pretending to be asleep.

    "I hate it! Even you said that,,,, but this time she encountered a problem, I want to see how she handles it!" She gave him a bad look, pouted and said, "You are such a dignified director.  Your Excellency also didn¡¯t set up a safe line of defense for me,,,,,, it¡¯s all in vain for me to follow you!¡±

    "Baby, you can't say that, I'm doing this all for your own good! Think about it, is there any successful person who hasn't been tempered?" Chen Zemin said seriously.  After hearing this, Lin Qianxi fell into deep thought.

    Mingzhu walked out of the monitoring room and came to the front desk.

    "How is it?" Tingting was stamping her feet anxiously on the side.

    "Wait a minute, you can't eat hot tofu if you're in a hurry, you have to be patient!" Mingzhu said. After that, she called the housekeeping center and asked the foreman to help check the records of the personnel on duty who entered room 1208 and cleaned room 909 yesterday.  After that, I turned on the computer at the front desk and carefully checked all the unlocking records of rooms 1208 and 909 yesterday. According to the information obtained by checking the computer, rooms 909 and 1208 were pre-checked out on the same day.  Looking at the time, it was already 9:30 in the morning. Considering that it was a weekend and the guests might get up late in the morning, Mingzhu thought of the restaurant.  So she called the restaurant service and asked the restaurant service to pay attention to the dining situation of the two tenants and report it to the lobby in a timely manner.  Then he called the room manager and reported the complaints from guests 1208 and 909 as well as his own inspection results.

    Mingzhu found the bill at the front desk and looked through it thoroughly. She found that a deposit of 100brm and a drink fee were added to the computer. The total amount of the two sums was exactly 150rmb.

    "Mingzhu, thank you, I love you to death!" Tingting cheered loudly and got carried away with excitement.

    "Pay attention to your image, the guests are watching!" May walked over and reminded him softly.  Tingting stuck out her tongue, then turned around and continued the handover work with Li Dandan.

    "Mingzhu, what's going on today?" May came over and asked.  Understanding hotel-related information is what May must do every morning when she goes to work.  Mingzhu briefly reported several important events to her.

    "Well done! Tell each post that from now on, the morning shift staff must submit their handover notebooks and work records to me before eight o'clock every day. Also, Mingzhu, you will have to report on your work in the evening shift starting today.  , ask the morning shift staff to print two copies and send one to my office and one to the general manager¡¯s office.  Now you are working the normal shift and you must attend the general manager meeting with me at 8:30 every morning.  !¡±

    "I know! But I may not be able to attend the morning meeting this morning because these two complaints have not been resolved yet,,,," Mingzhu said to May while making adjustments to the computer account.

    "It's okay, just concentrate on dealing with the problem, I'll talk to the boss," May said.

    "Lisa, it is your job to handle the front desk accounts and internal affairs. The assistant manager is just assisting you in your work. They still have many important things to do" May called llsa aside and lowered her voice sternly.  Di Xun said, his voice as light as a mosquito.

    "I understand!" Lisa said with a blush.  The two of them stood at the unoccupied corner of the counter, talking softly about work issues.

    to be continued!
Didn't finish reading? Add this book to your favoritesI'm a member and bookmarked this chapterCopy the address of this book and recommend it to your friends for pointsChapter error? Click here to report