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Text Chapter 28 New official takes office and solves difficult problems wisely

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    "Mingzhu! Are you here?" Wang Weibin at the front desk asked anxiously on the phone.

    "Here we are, already having breakfast in the cafeteria! What's the matter?" Mingzhu asked while drinking porridge.

    "It's like this. There are black spots scorched by fireworks on the bedside table in Mr. Yang's room in 805. The guest doesn't admit it. Now the room is about to be vacated, and I need you to implement it!"

    ¡°You treat me first and wait for a while, I¡¯ll be there soon!¡±

    "Okay, got it!" Wang Weibin hung up the phone.

    Mingzhu is studious and likes to ask questions. Although Lisa and Lin Wei always exclude her, she always carefully writes down the questions she doesn't understand in a booklet, and then asks other colleagues for advice, trying her best to solve the problem that night.  Digest your problems before going to bed.  Soon, through her unremitting efforts and the help of her colleagues, she mastered the entire computer system operation and the entire front desk business process in the hotel within a month.  After half a month of bank credit card training, public security bureau domestic and overseas accommodation registration system management training, and hotel-related emergency response capability management training.  After passing the assessment, she achieved excellent results.  On the premise that the hotel leaders believed that she had great potential, that is, on the forty-fifth day after she entered the hotel, she was promoted to assistant lobby manager in advance.  Of course, the extremely smart Lin Qianqian, like Mingzhu, is constantly making progress.  The two Phoenixes competed with each other and refused to admit defeat. Lin Qianqian also passed the assessment when Mingzhu was promoted and ranked second, so she was also promoted to assistant lobby manager.  **The two men transformed from mortal enemies to partners on the same front.

    What makes people feel deeply uncomfortable is that Lin Qianqian still regards Mingzhu as her mortal enemy, and always pulls a cordon between the two.  In order to get along harmoniously with her partner, Mingzhu tried her best and tried her best.  She has always wanted to use her true feelings to influence Sissi and win her friendship, because she knows that success does not belong to an individual, but to an excellent team.  However, Sissi is a stubborn person. She still regards Mingzhu as a thorn in her side and often makes things difficult for her.  Mingzhu didn't care about this, because it has always been her principle to treat others sincerely.  Thinking about everything from others' point of view, and being kind to others is what Mingzhu has always done.  It seems that the word "hate" has never existed in her philosophy. She has always been tolerant of other people's shortcomings and always tolerated other people's mistakes.

    "Hello, Mr. Yang! Sorry to keep you waiting!" Zhang Mingzhu, wearing a black and blue uniform, a white shirt, and a pink blue and black striped tie, arrived.

    "My name is Zhang Mingzhu, and I am the assistant lobby manager here. Please take care of me!" She politely handed her business card to the guest and smiled at Mr. Yang who was waiting at the front desk to handle the c/o procedure.

    "Hurry up, or you won't be able to catch the 10:00 flight. OK, I burned the bedside table in your hotel room with a cigarette butt." Mr. Yang took the business card, without even glancing at it, and stretched his lips.  He said with an unhappy face.

    "I'm sorry, I have to waste some of your precious time! It's 8:00 now. It's still too late to leave an hour early. So, please excuse me and let's go and see what the situation is, okay?" Mingzhu looked at it.  The watch said politely to the guest.

    "Oh! Let's go! Let's go!" Mr. Yang waved his hand and said impatiently. After that, he and his fellow traveler Mr. Li reluctantly followed Mingzhu to take the elevator to room 805 on the eighth floor.

    This is a room with two single beds measuring 1.2 meters each.  Mingzhu took a detailed look at the bedside tables placed between the two beds.  I saw three new hot spots that had just been burned by cigarette butts in the middle of the bedside table. One was a hot spot with a diameter of five millimeters, and the other two were two millimeters in diameter.

    "Yang Shengsheng, please look, this is the focus of smoke!"

    "How much will the compensation cost?" Mr. Yang asked impatiently.

    "It's like this. In order to serve every guest well, we have to ask carpenters to repair and repaint. The hotel's claim form states that each focus must be compensated 50rmb. Since you are a frequent guest of our hotel, the hotel is in  The carpentry fee for repairing is waived, and you only need to pay the material fee!" Mingzhu explained to the customer in detail.

    Mr. Li next to him became anxious, pretended to be angry, slapped the table and shouted: "Nonsense, why do you say it was us who permed it? Maybe it was the previous guest who permed it, and your hotel didn't notice it was on us."  ,,," Mr. Li firmly refused to compensate.  In order to ensure that the hotel's economy is not damaged and that all the regular guests can arrive and leave the hotel happily, Mingzhu was stunned and at a loss.

    "We can't just give up. Today is my third day on the job, and it's the first time I've encountered a complaint. It would be bad if I can't solve it!" Mingzhu said anxiously to herself.

    "Calm down! Calm down!" She adjusted her emotions secretly, squatted down, and asked the waiter to help remove the bedside table.  At the critical juncture, Mingzhu found some sheets at the junction of the bed and the cabinet, fresh traces of cigarette ashes on the carpet, and a cigarette butt.  smokeThe "Zhonghua" brand logo on the door coincides with the brand of the cigarette butts in the ashtray on the cabinet.

    "Fortunately, the carpet was not burned, otherwise it would have caused a fire, and the consequences would have been disastrous!" Mingzhu stood up slowly and said softly.

    She carefully took out the cigarette butts, pointed to the ash marks on the sheets and carpet and said politely to the guests:

    "Mr. Yang, please take a look! The logo on this cigarette butt is the same as the one on the cabinet, and the ash underneath is new. I think - maybe one of your visiting friends dropped it accidentally!"

    "No, they don't smoke." The guest said upset.

    "Please help me recall, did any of your friends spend the night at your place last night?"

    Mr. Yang took it and took a look, and his face suddenly turned red: "I stayed out last night, and this room was given to Mr. Li and his girlfriend." After that, he turned back to his fellow guest Mr. Li and said: "Xiao Li,  It's your 'Zhonghua smoke' that caused the trouble. I'm afraid you didn't even notice it!" Mr. Li nodded silently towards him.

    Fortunately, no fire incident occurred, fortunately!  Fortunately!  Mr. Yang secretly rejoiced.

    "Haha,,, look at me, I'm so confused!" Mr. Li smiled, touched his head and said sheepishly.

    Mr. Yang changed his attitude towards Mingzhu, and carefully put the business card that Mingzhu had just handed him into his business card holder, and took out his own business card and gave it to Mingzhu: "Assistant Manager Zhang, I am honored to recognize you,,, I am Shanxi  President of xxx company, please call me if you want to travel there, I¡¯m always waiting for you!¡±

    "Ah! It's President Yang. I will definitely visit you when I go to Shanxi!" Mingzhu politely handed her business card, looked at it carefully for a while and praised it, and then carefully put it into the business card holder she carried with her.

    "Please put the claim fee on my account and I will pay it!" Mr. Yang said.

    "No problem! No problem! Just tell the waiter when you go to the front desk to check out Yang. Mr. Yang, Mr. Li, please come here!" Mingzhu led the guest out of the guest room.  "Senni, you can clean the room now!" she said to the waiter waiting outside the guest room door.

    At the front desk, Mingzhu personally settled the bill for room 805: "Hello Mr. Yang! Your room rate for three days is 700rmb, which is the company's negotiated price, and there is also a claim fee of 150rmb. The provisions of the agreement cannot be posted on your company's account.  You are a regular customer of ours, so I will help you sign up to 100rmb for the claim. Would you like to pay this bill in cash? Or by credit card?" She said to the customer with a pleasant smile.

    "Thank you! Please pay in cash! Sorry to cause you any trouble!" Mr. Yang thanked Mingzhu and said, "I will stay for ten days next month. Please help me book a room for January 5th!"

    "Okay! You have reserved a standard room for ten days,,,,,,," Mingzhu quickly completed the reservation confirmation form.  Mr. Yang left the hotel with satisfaction after booking the room.

    "Yes! Mingzhu, you are awesome!" Wang Weibin on the side raised his thumb in admiration and praised Mingzhu.

    "This is the AM handover notebook that Sissi handed over to the front desk before she got off work last night!" Lisa, the front desk manager, handed over the handover notebook for the assistant lobby manager to Mingzhu.

    "Thank you!" Mingzhu took it and gave Lisa a bright smile.  But when she returned to the AM post at the entrance of the lobby and opened the handover book, the bright smile on her face suddenly swept away like the autumn wind sweeping away fallen leaves.

    Seeing this, Lisa, who was harboring ulterior motives, showed a strange smile and said proudly: "Zhang Mingzhu, Zhang Mingzhu! Everyone says you are awesome, now let me see how you clean up this mess!"

    to be continued!
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