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Text Chapter 30: Stay calm in times of crisis, Mingzhu wins again

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    Author/Zhang Yang

    Soon the foreman of the housekeeping department called to report the complaints from two tenants. The two complaints were reported to be operational errors by new employees, and he informed that the toothbrush in room 909 had been disposed of as garbage that day.

    "First mate! Guests 909 and 1208 have come to dine." Sister Lin, a waiter at the western restaurant, called.

    "Sister Lin, please help me get two portions of Class B fruits, and send me a waiter, thank you! I'll sign the order later!" Mingzhu said.

    The housekeeping center informed Mingzhu that the 909 toothbrush was mishandled by a new intern employee and thrown into the trash can.

    At ten o'clock in the morning, Mingzhu first called the 909 guest: "こんにちは, Yamada さん! Private はホテルの,," (Good morning, Mr. Yamada! I am the assistant lobby manager of the hotel,,,) Mingzhu explained to the guest  Regarding the incident of losing his toothbrush, he apologized to the guest.

    Mr. Yamada is a generous person. He smiled and said to Mingzhu: "It's okay, it's a small matter. Just be more serious in the future and don't do it again!"

    "This will never happen again, sir, please rest assured" After Mingzhu appeased the guest, she called the room attendant to deliver fruit to guest 909.

    Then, Mingzhu brought the waiter to bring the fruit to room 1208.

    "Boom! Boom! Boom!" He took the waiter to 1208 and knocked on the door lightly.  The door to room 1208 opened.

    "Hello, Mr. Chen! I am,,,,,. Regarding your customer's DND call yesterday, the waiter entered the room to do hygiene without your permission. I'm sorry!" Mingzhu sincerely apologized to the guest.  .

    "Please come in and sit down to talk. I just wanted to find you," the guest said with a stern face, like a prelude to a storm.

    "Okay, thank you!" Mingzhu took the fruit plate from the waiter's hand, placed it gently on the coffee table, and sat on the sofa politely.

    "What kind of service are you doing? What kind of star-rated hotel? A bad hotel?" Mr. Chen, a Taiwanese guest, is an impatient guest.  In front of Mingzhu, the guest was furious about the waiter's unauthorized entry into the room yesterday, foaming at the mouth, and scolding Mingzhu in Hokkien.

    "I'm sorry! It was our new intern who made the wrong operation without understanding the work operations. This has caused you unhappiness. On behalf of the hotel, I apologize to you!" Mingzhu remained calm and serious in the face of danger.  After listening to the customer's complaint, he apologized to the customer.

    "Apologies are useless? This matter has only been dealt with today, how bad are you? Fortunately, my money has not been lost, but my personal secrets have been exposed. How will you compensate me for my losses?  "The tall and powerful guest was furious. He slapped the table and pointed at the pearl and said angrily.

    When the anger of the 1208 guest subsided, Mingzhu sincerely apologized to the guest: "Mr. Chen, we are really sorry for causing you discomfort due to our mistakes! Please give us a chance to make improvements if you have a lot of trouble."  Well, Mingzhu is willing to be punished!"

    "It's not your fault, why should I punish you?" the guest said, looking at the girl in front of him.

    "No, no, such an unpleasant thing happened because we, as administrators, did not supervise properly," Mingzhu said in self-examination.

    "In order to show our sincerity, the hotel will give you a 20% discount on your room rate this time and give you the company's negotiated price to make up for our mistakes. But this treatment is only for this time. If you want to enjoy the same  If the price is higher, I would like you to sign an agreement with the hotel sales department! What do you think?"

    Faced with Mingzhu's sincere and satisfactory handling, the guest's anger gradually subsided, but he still had an indifferent expression: "It's not a matter of discount or not I hope this won't happen again next time, your guest room  The Ministry should strengthen the training of waiters,,,”

    "Thank you for your valuable opinions. We will further improve. Thank you very much for your tolerance. Thank you!" Mingzhu stood up and reached out to shake hands with the guests to say goodbye.

    After leaving the guest room, Mingzhu took a deep breath, and a wonderful feeling came to her heart.

    "Yes!" She couldn't help but feel excited in the empty corridor of 9f. She lightly clenched her pink fists and cheered in a low voice, with a smile of victory on her face and feeling the hard-won sense of accomplishment in her heart.

    to be continued!
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