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Yi Xiaohai¡¯s companies, including those of his allies, have jointly established a system.
Companies with problems will be directly added to the blacklist, and other companies can also directly see it.
"Also, after comparing prices, if you have any problems, don't negotiate with the other company first, and don't disclose the information within the hotel. Do you understand?"
The pronunciation of Yi Xiaohai¡¯s words is,
If the hotel¡¯s procurement plays a bad role in the process, he will do it himself.
Actually, Yi Xiaohai didn¡¯t think too much at first, but Li Xuanyu¡¯s words reminded him.
Li Xuanyu was combing her hair at the time, and the comb broke. She complained: No one would buy a comb of this quality
She was purely complaining, but Yi Xiaohai noticed a problem.
When the hotel was first established, he emphasized that all supplies purchased by the hotel were not allowed to use inferior products.
Yi Xiaohai specially asked Zhao Yu to find those big brands to customize shampoo, shower gel and even soap.
Any small electrical appliances will be handled by the logistics department.
Over at Jinling, Tao Yuchen, the leader of the company¡¯s logistics team, is personally in charge of purchasing.
He is Zhao Yu¡¯s cousin, so he won¡¯t do anything.
"But the procurement of the Magic City Hotel is independent. If there are quality problems with the supplies in the room, it is very likely that there is a problem with the procurement.
"Boss, I will investigate clearly"
"You don't need to think too much, maybe it's a misunderstanding, let's find out more"
Yi Xiaohai didn't want the problems he was worried about to arise, otherwise he would be ruthless.
He didn¡¯t want to see that scene.
"You should deal with the investigation as soon as possible. This is not the focus of what I want to say. What I am mainly talking about is some details of the hotel's operation process, especially the core of practicality and comfort"
¡°¡The essence of practicality is that everything is convenient for guests. The hair dryer in the guest room has low power, improper placement, poor quality comb, short kettle cord, no safe, etc., which will make guests feel inconvenient and not humane enough¡ "
"Some hotels pursue novelty and change the shapes and colors of some products, which can be said to be original, but unfortunately, it is very impractical. The presentation of cultural elements and external visual image is not as good as improving comfort"
¡°¡Culture is the icing on the cake, it is the form and the quality of the product, they are integrated with each other, and the form and quality are separated. If the quality is not good enough, the added value cannot be increased¡¡±
¡°¡When we build a boutique hotel, we need to be different and give guests novelty, but a comfortable consumer experience is the core of the hotel¡¡±
Yi Xiaohai found out today that the products in the hotel rooms were substandard.
He not only verified the practicality of the entire customer service structure and supplies, but also evaluated the comfort.
Overall, it¡¯s not satisfactory.
He also summarized why this happened.
Mainly because the hotel only emphasizes service standards, but does not have a comfort standard.
So Yi Xiaohai is going to talk about this comfort standard today so that Zhao Yu and the others can have an intuitive concept.
"We measure the comfort of hotel products, which can be summarized into eight aspects, temperature, color, light, noise, cloth, bed, water, air"
¡°Temperature comfort and air quality are closely related to air conditioning, fresh air supply, and pipe cleaning and maintenance. Temperature, humidity, and space freshness are the most basic requirements for comfort"
¡°¡the hotel¡¯s decorative style, color system, and use of lighting directly affect the guests¡¯ visual senses. The guest rooms are the core products of the hotel, and the bed is the core. The quality of mattresses, quilt cores, pillow cores, and linens bring guests a real sense of reality. A real sense of touch"
¡°even to the extreme, requiring customized wooden beds, zero-pressure rebound mattresses, memory foam pillows, and essential oil aromatherapy to ensure guests a perfect sleep"
Yi Xiaohai formulated a standard in detail from eight aspects.
And it is required that all executives must stay in ordinary hotel rooms for two days every month and then write a review of their stay experience.
Be sure to make customer service as comfortable and practical as possible.
¡°Impracticality means inconvenience, and it is impossible to leave a pleasant consumption experience if you are not comfortable. This must be paid attention to"
In order for Qin Feng to record it, Yi Xiaohai spoke very slowly.
After finishing, he took Qin Feng¡¯s notes over and looked through them. If there were no problems, he asked him to print them all and send them to the mailbox.
Yi Xiaohai looked at the time,
I stayed here for a long time, and Li Xuanyu probably waited too long.
He will leave first.
Leave the rest to Qin Feng.
Qin Feng¡¯s face became extremely solemn as he sent Yi Xiaohai out of the office.
The poor quality of customer-serviced products may involve shady procurement practices.
Although Yi Xiaohai did not make it a key point, Qin Feng must treat it as a key point.
But now, he faces a choice.
The purchase of guest room supplies is carried out in the early stages of hotel preparation.
At that time, he was not the first person in charge of the hotel.
so,
Even if there is a problem with procurement, the impact on him will be limited.
But the person in charge at the time, Guan Yun, cannot absolve himself of the blame.
Guan Yun is his guide and half master.
Now that something like this happens, should he say hello to the other party in advance?
But saying hello, doesn¡¯t it feel a bit like tipping off someone?
Qin Feng thought for a while and decided not to call for the time being.
He will do a preliminary investigation first.
If there is a problem only with the company that provides the product, then Guan Yun will not be implicated.
¡°If it¡¯s really a company procurement problem, it won¡¯t be too late for him to contact you then.
Wanting to understand, Qin Feng called the finance department.
??Yi Xiaohai told him not to alert the enemy, so he definitely couldn't ask the purchaser directly about the matter.
If you don¡¯t want to purchase something, if you want to see if there is anything fishy, ??you can only compare prices.
The finance side is responsible for paying, so it¡¯s best to contact them.
Soon, the financial manager gave him what he wanted.
Qin Feng focused on selecting the hair dryers and combs that Yi Xiaohai responded to. He first checked the models and the prices, and then called some shopping malls and manufacturers.
The results came out quickly.
The price gap between different materials of combs is relatively large. Qin Feng cannot distinguish the materials and can only take them to the manufacturer for identification.
But there must be something fishy here.
Because the combs are of a relatively high-priced grade from the factory, according to the factory description, they should not be easily damaged.
But Qin Feng took the hotel comb and tried it, and it broke with just a little force.
As for the hair dryer, the problem is not small.
If the hotel purchases in bulk, the price should be favorable.
But the purchase price of the same model of hair dryer is 50% higher than the market price, which is very abnormal.
Looking at the contrasting situation in front of him, Qin Feng thought twice before picking up the phone.
Qin Feng feels that Guan Yun is not the kind of person with short-term vision.
It¡¯s impossible to ruin your own future for such a small profit.
He told Guan Yun just to let Guan Yun know what he was thinking and be ready to deal with it
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