"You two, stop arguing, the doctor is here." The onlookers reminded the two people, but the two people couldn't listen to anything the people around them said.
The aunt said to the man: "Why are you in a hurry? It's your turn to go home after my mother has finished her illness. You go sit outside and wait."
"It's obvious that I'm in front of you, do I need to give in to you now?" The man yelled, really unbearable. It was obvious that the person who jumped in line actually got in trouble. How could this be justified?
"No, this man came in behind us." There was a grandmother behind us, who was also a family member of the patient. When she saw this situation, she became anxious and slapped her thigh to shout.
It¡¯s over. Which of these patients comes first and who comes last? No one knows. Don't think about asking the emergency nurse. Emergency nurses are too busy to notice these details.
It¡¯s time to test doctors¡¯ non-medical skills.
"You guys go out first." Xin Yanjun said to all the patients and their families crowded in the consulting room. The doctor must not be able to crowd so many people here when he is treating patients.
"Doctor, we are here to see a doctor." All the patients and their families said in unison, firmly disagreeing. Everyone is afraid that whoever goes out first will be squeezed out by others and will be the last in line to see a doctor.
"No, I will show you the medical records first, and then call you in one by one to take a look." Xin Yanjun tried to calm down the atmosphere that was about to explode.
"Tell me who you want to see first." The man held up his ticket, "I'm at the front, you can ask the nurse."
"Doctor, I brought my mother here first. My mother is lying on the bed outside, the bed that the nurse gave her. She has high blood pressure and is dizzy now. Doctor, please take a look at my mother first." The aunt followed. Shout loudly, your voice must be louder than the man opposite.
"You said your mother was lying there because there was a bed when she came in. My father vomited all over his body and couldn't sit still in the chair. Doctor, if you don't believe me, go outside and see if my father's condition is worse than her mother's. !" The man was going crazy.
"What do you think of my child? He has a high fever. Doctor, you can hear the crying outside. That's my child crying." The grandmother of the sick child touched her eyes as if her grandson was about to die of illness.
Therefore, emergency patients are much more difficult to deal with than outpatients. They would like to tear one doctor into several doctors.
To be honest, the triage nurse will first take some corresponding measures based on the symptoms of the patient when they come. For example, if a patient who is still well is asked to sit on a chair, it is really not possible. She must first be given a bed to lie down on.
Xin Yanjun was thinking in her mind.
The main difficulty with this situation tonight is that each of these family members has a hard temper and is a head-on confrontation, making it difficult for the doctor to mediate. Especially now that the truth has fallen into a Rashomon state, I really don¡¯t know who among these people came to see the doctor first.
"Teacher, if this is not the case, I will go outside to see the condition of the child first. See if the child needs to notify the pediatrician to come down and help with consultation." Xie Wanying gave the teacher a suggestion.
Xin Yanjun immediately understood what she meant and gave her an appreciative look: Well, she is calm enough and has grasped the key points of differentiation.
The three families were the most noisy at the scene. As long as these three families are comforted, other patients and family members will not become anxious, and the chance of further conflicts breaking out here will be reduced to zero as soon as possible. This is very important to the doctor.