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- The spacious conference room of the brilliant hotel! A lolita wearing ol' business attire with black-rimmed eyes was chatting. I have to say that the business attire that was supposed to reflect a sophisticated and sexy look was worn on a girl who looked obviously no older than twenty, not even eighteen. Although the body adds a bit of maturity to it, it gives people the feeling of a child wearing adult clothes.
"Advertising is always an indispensable part of marketing! So what our hotel needs now is a lot of advertising investment!" Wei Zhiqing said with a serious face after adjusting her glasses. Look, there are some professional strong women in that style. posture.
"Our hotel has never reduced advertising. We invest more than one million every month. If we continue to improve, I don't think it is necessary and it will not necessarily bring better results!" A man sitting opposite looked suspicious. The woman around fifteen years old said that if Wei Zhiqing was not here, she would definitely be a sight in the conference room, but now she can only play a supporting role here.
"Haha! Advertising does not necessarily mean big investment. Sometimes disguised advertising can attract people's attention!" Wei Zhiqing glanced at the other party and said.
"The idea of ??disguised advertising is very good, just like the chef audition proposed by the manager not long ago. This proposal requires less investment and quick results. However, it also has its disadvantages, that is, the environmental requirements are very strict. The original audition Chefs are very familiar with it on the Internet, and the name of our hotel often appears on a large search page. But the problem is that there are often some strange news on the Internet recently, just like yesterday's star-studded event. The 100-person melee in which reporters were detained as gangsters has become a new topic on the Internet. Another example is the poisonous fruit at the Imperial Hotel not long ago. Each of these caused huge waves on the Internet, which prompted us to hold this chef competition. The effect is far from what we expected. I suggest not to continue to invest in this kind of uncertain factors in the short term!" The other party seemed to dislike Wei Zhiqing very much, and said directly without looking at the other party.
"It is precisely because our last advertisement did not achieve the expected results that we will continue to invest in advertising this time, but this time we will change the form. Instead of using a competition, we will change it to a lottery! After all, competitions have limitations. Most people pay attention out of curiosity. In ordinary people's words, they just want to watch the excitement. This time we can make some changes. For example, we can provide a beverage company with three days and two nights in the hotel's presidential suite as prizes for them to draw a lottery. . During designated holidays, we can even provide round-trip air tickets! In this way, we only provide the right to use a presidential suite for three days and two nights plus an air ticket. It does not require much advertising costs at all, but it can make a well-known beverage Our name appears on the package. You must know that it is midsummer now, and almost everyone who goes out will buy some drinks. This is equivalent to everyone carrying a bottle with the name of our hotel on it to do free publicity for us. , I believe the response will not be worse than advertising on TV.
"Your suggestion is good, but have you ever thought about the consequences of this? If we sponsor hotel rooms as prizes, will it attract public opinion and say that we use this method because no one wants to stay in our rooms? Give it to someone to live in? And the customers who rent the presidential suite will have some quirks. Do you think they will be disgusted if they know that the room they live in is a room that was once given away as a prize? In my opinion, If you have to use this form, it is better to use a few ordinary suites, even if the time is relaxed, such as a week. Or you can provide multiple rooms to increase the chance of winning the prize. In this way, even if the effect is not good, it will not It will have an impact on our hotel!" the woman immediately retorted.
"No! Ordinary rooms are not strong enough. The presidential suite has always been an unattainable place in the eyes of ordinary people. It is precisely because of this that it can attract more people's attention. They may not care about the one in a million , even the chance of winning is one in tens of millions, but the words "Presidential Suite" can still make them stay for a few more seconds. This is what we hope for, so either don't do it. Or we must do it simply!" Wei Zhiqing said without giving in at all.
"Chairman, I still don't agree with this proposal. This will most likely cause us to lose part of our high-end customers, while attracting some low-end customers who have no spending power. No matter whether this method succeeds or fails, the gains outweigh the losses!" The woman simply ignored Wei Zhiqing and turned to Tao Caidi, who was sitting there and watching everything with a smile.
Tao Caidi is very happy today. I originally thought that I was just going to provoke, at least let this girl restrain Wei Zhiqiang and stop him from protecting Li Duojin like before. Unexpectedly, this little girl took the initiative to ask Ying to help plan some activities in their hotel this morning. You must know that the other party is the daughter of the Wei family, even if she does not have any abilities. As long as she is willing to help, even if the event is a mess, as long as sheIf they are willing to use even a little bit of the family's power, their hotel will definitely benefit a lot! So she has decided that no matter what kind of cheating activity suggestions Wei Zhiqing puts forward, she will unconditionally agree. What's more, there is nothing wrong with the suggestion Wei Zhiqing puts forward now. In her opinion, it is a way to win in danger. After all, their hotel does not There is no one company that can just develop as it pleases. They have rivals. In fact, almost all the high-end guests now go to the Imperial Hotel to watch Xianwu eat fruit! So there is no problem with this proposal in Tao Caidi's opinion!
"I think this method is not unfeasible. Our presidential suite is idle anyway, so why not publicize it? Maybe it can really create a different response!
Hearing what Tao Caidi said, the woman first expressed surprise, and then looked at Wei Zhiqing. Seeing the excited expression on the other person's young face, she couldn't help but feel a little angry, but she understood that since the chairman supported the other party, she was It was useless to say anything, so he simply shut his mouth.
"My second suggestion is that the management of our hotel needs to be greatly improved!" After nodding to Tao Caidi, Wei Zhiqing continued.
I originally thought that this new little girl would just say a few words, but I didn¡¯t expect that the conversation turned to management issues. The face of the woman who had just seen the other person displeased her immediately darkened!
"Ms. Xiaoqing? What do you mean by this? Are you saying that there is a problem with our hotel management?" Although it is a simple question, the tone of her voice further proves that her words are not a simple inquiry, but more like question.
The reason why this woman is so angry is very simple. She has always been responsible for the management of the hotel. Now to say that there is a problem with the management is to say that there is a problem with her. Of course, she cannot sit idly by and do nothing.
"Yes!" Wei Zhiqing nodded directly without giving the other party any face.
"Why do you say that?" The woman stood up directly! The atmosphere in the conference room almost suddenly became weird, but the expression on Wei Zhiqing's face did not change at all and he just said lightly: "I have seen it with my own eyes. There are many problems in our hotel!"
"Ha! You saw it with your own eyes. Every day I look for it myself and I don't see any problems! And the people in our hotel are very satisfied with the hotel's service. Why do we have so many problems when we come to your place? I think it's yours There are too many questions!" the woman said coldly.
"No matter how big or small my problems are, as a high-end hotel, even if the guests are picky, they should not have the slightest opinion. After all, we are targeting everyone, not just those who are tolerant. Those who are relatively mean or even like to find faults will not be entertained!" Wei Zhiqing said lightly.
"Okay! Then tell me. What's wrong with you? Let everyone listen and see how you picked out the bones!" The woman said in a somewhat disdainful tone. She completely hates Wei Zhiqing!
"Okay!" Wei Zhiqing nodded and said directly: "The first thing is the quality of the personnel. I dropped a hundred-yuan note on various floors of the hotel, but no one found me and returned the money I threw!" Wei Zhiqing said.
"Our hotel has a special lost and found office. If you lose something, you should go there to find it. Maybe someone has put your money there!" The woman said immediately.
"You mean it's my own fault? I lost something in the hotel and I didn't look for it, so I should be responsible for the loss myself. This reason makes sense, but it doesn't meet the service attitude of a star-rated hotel!" Wei Zhiqing He said calmly: "The hotel's service must be meticulous. Details determine success or failure, no matter what the reason. Guests should receive the service they deserve when they spend money in the hotel, and in the hotel, even if the items are turned into items due to the mistakes of the guests, However, our hotel should also find a way to return the found items to the owner. This is an obligation and a responsibility. Otherwise, what is the difference between us and ordinary hotels?" After Wei Zhiqing finished speaking, he looked at the other party as if his last words were to the woman. Said.
"Thisfor example, if it is a valuable item, of course we will take the initiative to find the owner, but if you just took out a few hundred yuan and scattered it and threw it away, of course no one would care!" The woman looked a little uncomfortable when Wei Zhiqing looked at her. said.
"Details! The smaller the details, the easier it is to see the professionalism of a hotel. One hundred dollars may not be a big figure even for the lowest-level waiter in the hotel, but it can reflect the quality of a person!"
I have to say that Wei Zhiqing¡¯s words made the woman a little confused about how to answer. First of all, she wanted to say that you were just looking for trouble. No customer would complain to the hotel for a hundred yuan, but the other side also knew??, what the other party said is not unreasonable. Hotels are a service industry. If it weren't for the comfortable service, why would people come to the hotel? Wouldn't it be better to go directly to the hotel?
Although she knew in her heart that what Wei Zhiqing said was correct, she still thought that this small-looking girl was deliberately targeting her because she felt that she had no management problems. Everyone can say nice things, but few people can actually do it. You just talk about your meticulousness, but the details show your professionalism! Everyone knows these, and they can tell a lot of great truths, but how do you manage them? Shouldn't it be like picking up a diamond ring and searching for the owner all over the world if you pick up a hundred dollars on the ground? Even if you find it, if you knock on someone's door for 100 yuan and give it to someone in a big way, will they appreciate it? You must know that the people who can come to stay in their glorious hotel can't be said to be rich, but they all have some capital. In the eyes of these people, a hundred yuan is like a dime in the eyes of others. You see it on the street. Yi Di Qian squatted there waiting for the owner to come back. I guess it would be weird if this news got out and people didn't laugh out loud! Although the hotel is not on the street, making a big show of it for such a small amount of money will only make people disgusted, so in her opinion, this little girl is just an idealist.
"I'm sorry, your idea is very good, but as the hotel manager, I don't think there is any way to fulfill your request!" After saying it lightly, he felt as if he was incompetent and quickly added: "No one can do it!"
"I understand this, so I would like to ask the chairman to temporarily hand over the hotel management to me for unified deployment. I want to have the power to fire the manager and anyone!" Wei Zhiqing nodded and said directly.
"Of course!" Tao Caidi agreed a hundred times when she heard this. Why should Tao Caidi be worried about letting people from the Wei family work for her? Not to mention firing a lot of people, even if she ordered the hotel , I¡¯m not afraid, at worst, the Wei family will pay for it!
"Chairman, this" When Wei Zhiqing said those words, the woman who had some problems with Wei Zhiqing from the beginning wanted to laugh, but before she could speak, Tao Caidi had already agreed. The sneer on her face suddenly turned into panic. She thought she was in charge, so what should she do?
"Oh! Xiaohong, temporarily help Xiaoqing to get familiar with the people in each department!" Tao Caidi said to the woman.
After hearing Tao Caidi¡¯s words, the woman¡¯s face turned very ugly. She was also a department manager, but now she was asked to help the other party? There has to be a limit to joking, right? But she also understood that no matter how dissatisfied she was, it was useless to speak out. She knew her chairman very well, and she understood his character of telling the truth. She also knew that saying anything more at this time would only increase the other person's hatred of her. Dissatisfaction will not change anything!
"No problem, I also want to see what this Miss Xiaoqing plans to do!" The woman known as Xiaohong gave Wei Zhiqing a cold look and said!
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