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Text Chapter 44 The hotel and catering business is sluggish...

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    Author/Zhang Yang

    This is a tense morning meeting.  In the morning, Huang Weidong issued an emergency notice, and all department managers and assistants gathered together to discuss "how to improve the core competitiveness of the company."  Most people think that hotels start with hardware equipment.

    "It has been five years since the hotel opened. Through everyone's hard work, the hotel has continued to improve every year. However, with the development of tourism and the increase in the number of hotels, competition in the market has become increasingly fierce  Just now, everyone has raised the issue of updating hotel facilities and equipment. I usually take this into consideration and have applied to the relevant management agencies of the group several times for review, but have been rejected every time.   Mingzhu, after the meeting is over, please help me prepare a 'Report for Renovation of the Hotel Floor'," Huang Weidong said.

    "This is too risky. It takes five years to renovate the hotel, and it will cost a lot of money just in terms of financial expenses," Mingzhu responded.

    "Don't interrupt!" Chen Zemin, who was sitting next to her, reminded her in a quick voice.

    "Let me say a few words!" Chen Zemin cleared his throat and said: "Although our hotel is located in a scenic spot, it is still inferior to other hotels.  Recently, there are new developments in the surrounding area.  Several new buildings have been built, which almost blocked the view of our lake view room. Many guests have complained about the view problem of the guest room. Also, although the area of ??our hotel room is larger than that of Seaview Hotel, Chongdu Hotel, and Minhua Hotel  , Overseas Chinese Hotel rooms are large in size, but their geographical location is more advantageous than ours, and they are all located in the bustling streets of Xiamen City, and are deeply loved by guests at home and abroad. From the current point of view, in addition to improving service quality, I think our hotel  The equipment in the room needs to be renovated,,,¡±

    "Sorry, let me interrupt!" Mingzhu raised her hand and spoke.

    "Pearl, tell me about it!" Huang Weidong said, his eyes sparkling behind his glasses, and even the edges of the lenses were shining with light. He was born with a special style of a boss.

    Mingzhu looked at Chen Zemin and said: "I think we should start improving the service quality first. As Mr. Chen said last time, continue to advocate 'three-star facilities and equipment, five-star service! Win the trust of guests with high-quality service quality.  Welcome. Also, I think the decoration problem of the room can be temporarily postponed for two or three years, because the walls, floors, and furniture of the room are all intact, but some bedding needs to be updated." Mingzhu deliberately brought up the stubborn Chen Zemin.  In order to clear the gap between Chen Zemin and her.

    "Any more questions?" Huang Weidong nodded and continued to ask.

    "There are several issues that I would like to report to you here. The telephone system of the switchboard needs to be updated with the latest sound insulation system. One or two computers need to be added to the front desk to solve the daily tense reception and checkout problem, because our hotel has a weekly  Rooms are fully booked for four or five days, especially during the Golden Week. It is not enough for the front desk to use only three computers to handle a hundred or so rooms. Seeing that the New Year is coming, the catering department should launch distinctive new products as soon as possible.  Dishes, make the hotel¡¯s signature brand as soon as possible,¡± Mingzhu said.

    "It's such a short time, come and take a look!" Yang Liping, the impetuous catering manager, couldn't listen anymore and couldn't help but interrupt her.

    Mingzhu did not reply to her words, but continued: "The housekeeping department must reasonably arrange the shifts of employees one day in advance according to daily reservations. When there are few guests, it must reasonably arrange rest for employees. When busy, extra manpower must be assigned.  .Recently, I found that when the employees in the engineering department were working the night shift, when they had something to ask for at the front desk or in the guest room, they would not see anyone after calling for a long time. After the maintenance work was completed, they should report it to the relevant departments in a timely manner. The planning department must cooperate with the catering department.  and the sales department to prepare house sales advertisements and catering special dish advertisements to welcome the New Year. Also, I found that the hotel¡¯s advertisements were too monotonous. The corporate development department should focus on innovation to make every advertisement attractive and shiny.  Point! Another thing is to ask the security personnel of the Security Department. Each post must have a security guard stationed in the lobby to pay attention to the movements of guests, because recently there was a case of foreigners driving to the hotel to exchange for money at the Hejia Hotel.  They confused employees on the grounds of foreign currency and robbed money on the spot. Finally, regarding the issue of execution, I think both lower-level managers and ordinary employees must strengthen execution training. Report completed!" Mingzhu finished what she wanted to say in one breath.  .

    Mingzhu¡¯s words made May present look at her with a smile. May has always admired Mingzhu¡¯s work, and even more admired her courage and loyalty to her boss. This is why May fell in love with her at first sight.

    Huang Weidong nodded repeatedly after hearing this.  Chen Zemin, who was on the other side, asked with a smile: "How can we provide customers with high-quality services? Mingzhu, can you please give us some suggestions?"

    "As far as I know, many four-star hotels are now implementing 'guest questionnaires'. I think this method is very good. You can understand the needs of guests through their opinions about the hotel, and you can also monitor  Check whether the work of each department is in place and serve?!  In the future, I will make an internal phone call to notify you if something happens. Shouting loudly at the front desk will affect your image!  "Mingzhu called Chen Aiai casually.

    "I know Zhang Zhu!" Chen Aiai said.

    "Such a cheerful and well-behaved girl is really a shining point at the front desk, and her sweet smile can always infect everyone around her!" May, who quietly appeared next to Mingzhu, looked at the front desk and praised.

    "Yes, her smile always wins the praise of the guests!" Mingzhu sighed.

    "Mingzhu! Please work hard during this period. The front desk staff has been adjusted. I am a little overwhelmed," May said with a smile.

    "It's okay, it just gave me a chance to practice!" After saying this, Mingzhu and May walked towards the office to discuss personnel training issues.

    In the general manager's office on the 13th floor, Huang Weidong smoked heavily, the ashtray was full of cigarette butts, and he was thinking anxiously about new dishes. Recently, the group has been very concerned about hotel catering issues. Maybe this will affect  to his future

    to be continued!
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